Commercial quality test

In reality, everything you sell is SERVICE..., a service that consists of allowing consumers to access a series of products in the best conditions.

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As you know, the loyalty of your customers depends on the quality of this service, and your business depends on the loyalty of your customers. We call "commercial quality" the quality of the service offered around the product and/or service.

Some satisfaction factors are conscious and must be valued subjectively by the customers themselves; others are unconscious and must be measured objectively.

Experience shows that the punctual correction of certain small imbalances can have considerable effects on whether or not the purchase is carried out and the purchase is repeated.

Our task is to put at your disposal several tools for continuous control and improvement of this commercial quality, through periodic evaluation.